F.A.Q.s

Suit Orders and Waiting Period

How do I place a Suit order?

All our suits & blazers are custom made. Because we believe that a suit should fit better than a second skin, we have crafted a personalised service around the suiting process. Go to book an appointment follow the procedure:- select a day, service, time & location convenient for you. We shall follow up with a call.

Do I need an account to place an order?

You do not need an account to book a made-to-measure suiting appointment, But you need to create an account to purchase from the shop. This has many benefits:-

  1. Track your orders and review past purchases.
  2. Save your address for more accurate shipping.
How much does your custom made suit’s cost?

Our Introductory suit costs Ksh 28,500/-  (Wool/Poly Blend (40-60)%:(40-60)%). Our Mid-Range suit cost’s ksh 43,500/- (Super 100’s 100% Wool). Our premium suit cost’s ksh 95,000/ to -120,000/- (Super 120’s-Super 210’s 100% High Count Wool)

Where do you manufacture from?

We manufacture all our suits from Nairobi, Kenya. Our workshop is in Kibera Area, off Ngong’ Road. Utilising local labour we believe is an important aspect of enhancing local industriousness & creativity.

Where do you source your fabrics from?

We have a wide array of fabric suppliers. Some local (Kenyan) others from overseas. From overseas we source from India, London, Belgium & HongKong. For a taste of some of our fabric partners, visit Huddersfield Cloth (United Kingdom) or Scabal  (Belgium -They are the same fabric suppliers for renowned brands like Hugo Boss & Ermenegildo Zegna

How long does it take to get a suit done?

For first time clients, it takes on average 11 working days (excluding weekends & public holidays). For repeat clients it takes on average under 8 working days to receive your order.

The waiting time can be expedited to under 1 week but at an extra cost of 8% of the total cost of the suit.

What are the payment terms & how do I track my order?

We require 50% of the full amount paid before work begins, with the remaining 50% paid on delivery of the suit. We accept M-pesa (PayBill), Cheque, Cash, Visa/Mastercard.

Once payment is received, our client advisor will periodically (every 3/4 days) update you on the progress of your order.

Shipping Information

What Shipping Methods Are Available?

For deliveries within Nairobi, we have our own courier. We have also partnered with DHL Kenya to offer global logistics solutions for some of our international partners. 

How Long Will It Take To Get My Package?

If your within Nairobi, it will take slightly under 24 hours to receive your goods once ordered & paid for. If outside Nairobi we will advise on a convenient pick-up point at one of our drop-off points. For international clients it will take between 5-8 days to be delivered.

Do You Ship Internationally?

Yes we do. The shipping costs will calculated at checkout with the DHL Calculator. However as an example, shipping a suit to the USA would cost approx. $35. This excludes taxes and customs.

Will I be charged if I am Shipping Within Nairobi?

Shipping items within Nairobi is free of charge. Shipping items outside of Nairobi, but within Kenya will be Approximately ksh 1,000/- – ksh 1,500/-.

Payment Information

What Payment Methods Are Accepted?

We accept M-pesa (PayBill No: 677832), Cash, Visa, Mastercard, Paypal.

To utilise the mPesa ,Visa & Mastercard option on checkout, kindly select the Pesapal option. (Pesapal is a secure, comprehensive third party payment solution platform. 

Is Buying On-Line Safe?

Pesapal is PCI-DSS Level 1 certified, ensuring that all systems and information involved in the payment process is kept secure, and can be trusted with sensitive payment information. Our website uses 128-bit SSL encryption for data transmission and 256-bit AES encryption when storing data.

Pesapal increases your financial security through email and SMS alerts that notify you about any payments made.