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Service

Delivery Time and Cost

Genteel’s estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 10 business days outside Kenya, please see below for more information.

Region Delivery time Delivery cost
Nairobi 1-2 business days $3. Free Shipping on orders over $270 (ksh 27,350)
Exceptionally, orders placed Saturday will be processed on Monday.
Outside Nairobi (Within Kenya) 3 business days We’re Currently working on the cost & logistical implications. We will update you once we have finalised.
Greater Africa 5-10 business days Including West Africa, South Africa, East Africa, North Africa (Egypt, Morocco, Sudan) Between $17 and $45.
Europe 7-10 business days West, North, South EU countries: Between $20 and $40
North-America 7-14 business days USA & CANADA: Between $20 and $45
Middle-East 2-3 business days Between $15 and $35

Your products will be delivered through high-end courier services. After your order is dispatched, you will receive an automated email with a track & trace number so you can easily track your package.

Our shipping fees always include customs duties and import taxes. Please note that shipping to remote areas may take a day or two longer.

Exceptionally, orders placed Saturday will be processed on Monday.